KINDLY READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. YOUR USE OF THIS WEBSITE CONSTITUTES YOUR AGREEMENT TO THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS, YOU SHOULD IMMEDIATELY CEASE USE OF THIS WEBSITE
DETAILED DESCRIPTION OF GOODS AND/OR
Cloud Freakz is a business in the Electronic Cigarette Industry that imports and manufactures Electronic Cigarette Products and Accessories for reselling
Subject to availability and receipt of payment, requests will be processed within 24 hours during weekdays being Monday to Friday and delivery/tracking number will be confirmed by way of email
The offering on this website is available to South African clients only unless authorized by management
RETURNS AND REFUNDS PROCEDURE AND GENERAL CONDITIONS
Unfortunately, E-Liquids once opened cannot be returned due to the nature of the product
Please note that orders placed and not paid unless by prior arrangement with management that has not been paid within 24 hours from the time of purchase shall be canceled without written confirmation. Please note it is your responsibility to forward proof of payment to info@cloudFreakz.co.za and we strongly you suggest that you do not rely on the banking apps to do so.
The Purchaser shall inspect the goods on arrival and must notify Cloud Freakz within 7 working days via email from the date of delivery if any goods are damaged and items not received. Please do not open any goods without checking them to be correct first. Please contact us via email or telephone immediately.
Should the purchaser fail to do this it shall be deemed as goods accepted. If the purchaser wants to return any goods for whatever reason the purchaser may do so within 7 days of receipt of the goods. All goods must be in an unused condition
Cloud Freakz will refund or replace the goods, however, Cloud Freakz will not be liable for the refund on shipping expenses unless it is due to an error on our behalf. Should there be a claim for a manufacture default the goods will be returned by the purchaser to Cloud Freakz for replacement after receiving confirmation from the owner.
If the item is found to have a manufacturing fault the item will be replaced unless due to user negligence. Please note that as per the Consumer Protection Act Cloud Freakz is allowed up to 2 weeks the check the product and return it to the purchaser. However, every effort will be taken to lessen the time frame as possible
Goods in transit from the purchaser to Cloud Freakz remains the client’s responsibility until signed for in the store. All goods returned must contain all relevant parts along with original order number and/or proof of purchase
Should goods be found to have been damaged due to user negligence costs of transportation back to the purchaser is at the purchaser’s expense
We offer a 7-day refund policy where should the purchaser feel the product has a fault we will exchange it. Refunds are only issued after all other recourses have been taken to rectify the problem with the purchaser, should the purchaser require a refund then the cost of getting the product back to Cloud Freakz is at the purchaser’s expense and refunds will be processed on receipt of the goods. The goods must arrive with all components and must be returned in good condition
Regrettably, no returns or refunds will be entertained on sale items
Cancellation of orders by the client will attract a fee equal to the fee charged by DPO PayGate
Cloud Freakz PTY LTD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded below:
PAYMENT OPTIONS ACCEPTED
Payment may be made via Visa, MasterCard or by bank transfer into the Cloud Freakz bank account – the details of which will be provided on the website.
CARD ACQUIRING AND SECURITY
Card transactions will be acquired for Cloud Freakz PTY LTD via DPO PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
CUSTOMER DETAILS SEPARATE FROM CARD
Customer details will be stored by Cloud Freakz separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za
MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR)
Cloud Freakz takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
COUNTRY OF DOMICILE
This website is governed by the laws of South Africa and Cloud Freakz PTY LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature Cloud Freakz PTY Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice
This website is run by Cloud Freakz PTY Ltd (private company) based in South Africa trading as
Cloud Freakz and with registration number 2018/357052/07 and T.Pillay being the Director.
Cloud Freakz PTY Ltd
Address: 26 Harry Van Wyk Avenue
This Website is intended only for use by adults aged 18 years and older. If you create an account with Cloud Freakz, you are responsible for maintaining the confidentiality of your account and password. You further acknowledge and agree that you must be of legal smoking age to purchase or consume any products listed for sale on this website, located on the web at Cloud Freakz
Certain products listed and sold on this website may contain nicotine. If you are allergic to nicotine, propylene glycol, vegetable glycerine or any combination of inhalants, if you are pregnant or breastfeeding, if you have a heart condition, diabetes, high blood pressure or asthma, you must consult your doctor before using any products containing nicotine listed for sale on this website. Discontinue use and consult your doctor if you experience nicotine misuse symptoms such as nausea, vomiting, dizziness, diarrhea, weakness and increased pulse rates. By making a purchase on this website, you agree to keep the contents of said and any purchase out of the reach of children and pets as ingestion of certain pieces can present a choking hazard. Nicotine can be toxic if inhaled or ingested in large doses and may cause irritation to eyes and skin if exposed. Wash immediately with soap and water upon contact. Nicotine is highly addictive and habits forming
In the event that a Cloud Freakz product is mistakenly listed at an incorrect price, Cloud Freakz reserves the right to refuse or cancel any orders placed for said product. Cloud Freakz reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Cloud Freakz shall issue a credit to your account for the amount charged. We cannot offer Credit Card refunds at this time
Product images are for illustrative purposes only and may vary from actual product. We do take every care to provide the closest representation of the actual product
Cloud Freakz may deliver notice to you by means of email, a general notice on the site www.Cloud Freakz.co.za or by other reliable methods to the address that you have provided to Cloud Freakz
USE OF SITE
Harassment in any manner or form on the site, including via email, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Cloud Freakz employee, another licensed employee, host or representative is prohibited. You may not upload to, distribute, or otherwise public through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or public rights, abusive illegal, or otherwise objectionable with may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit other so to join or become members of any other commercial online service or other organization
You agree to indemnify, defend, and hold harmless Cloud Freakz, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account
RETURNS AND EXCHANGES
Regrettably, E-Liquids cannot be returned under any circumstances
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming via email if the Goods are damaged. If you receive the wrong goods, please do not open them. Inform us immediately.
If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. If the Buyer would like to return any goods for any reason at all, the Buyer may do so within 7 days of receiving the purchased goods. Goods returned must be in a new and unused condition.
The Seller will refund the cost of the goods; however, shipping charges are non-refundable, unless it’s a mistake made by Cloud Freakz.
Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller for a replacement after receiving prior confirmation by the Seller via e-mail
If an item is found defective and it is still within the manufacturer warranty period the item will be repaired or replaced unless the warranty has been voided by misuse.
Please note as per the Consumer Protection Act the seller is allowed 2 weeks to check a faulty device and return. Please be patient with us while we check the device.
Prior consent from the Seller must be approved via e-mail before any Goods are shipped back to the Seller. All returns are the responsibility of the Buyer until the returned Goods reach the Seller
Goods to be returned must clearly show the order number of the original purchase on the package. Where returned Goods are found to be damaged due to the Buyer.
Refunds and warranties will not be applied to Goods that have been damaged due to misuse or negligence or not correctly following the instructions supplied with the product
With all purchases, we provide 7-day policy where if the product is at fault we will exchange. Refunds are only issued when we have had a chance to resolve the problem with you. If you require a refund then at your cost all goods must be returned to us by post and you must take reasonable care to ensure that they are returned in good condition.
REGRETTABLY NO REFUNDS OR EXCHANGES ON SALE ITEMS
NON-DEFECTIVE PRODUCTS – “COOL OFF PERIOD”
If Products which are NOT defective or which you found to be unsuitable, can be returned to Cloud Freakz at your own cost, within 7 days from date of purchase, provided that the products have not been opened and the packaging is in its original condition and you are able to produce the original invoice/credit card/debit card slip as proof of purchase. You are then entitled to cancel the sale of the Products in terms of Section 44 of the ECT Act within 7 days after your receipt of the Products and to obtain a full purchase price refund. A handling fee of 5% (of the retail price) in respect of return and handling charge to non-defective returns that have not been opened and remain in the original packaging will be levied. Cloud Freakz can hold you liable for any damage caused to the Products whilst it is in your possession. Unfortunately, should the product be opened or used in any way, a 40% fee (of the retail price) will be charged accordingly
If in the case you wish to return your purchase and it is over our 7 day return period and is less than 3 months from the time you purchased it, we will gladly collect and provide you with a refund, minus an admin fee of 10% of your total order value and shipping costs, provided the product is in its original condition and original packaging and has not been opened or used in any way. Unfortunately, should the product be opened or used in any way, you may not return the product to us nor can we offer you a refund
No returns, refunds or exchanges will be accepted 3 months after the date of purchase
If a gift voucher is stolen or lost and the funds are spent, Cloud Freakz cannot be in any way held liable for this loss.
If you receive a product that is different to the one you ordered, please contact us within 24 hours of receiving it. We will arrange for the incorrect product to be returned to us and for the correct product to be delivered to you as quickly as possible. If the incorrect product is delivered to you, please do not remove the product from its original packaging, open or use the product in any way. If the product is opened or used in any way and is not in mint condition, you may be liable for a 25% (of the original purchase price) handling fee